Instant Message the Blackboard/SIU Online Help Desk

The Blackboard/SIU Online message system is staffed during on weekdays during normal business hours (M-F 8:00AM-5:00PM). For faster service, please enter your SIU Network ID in the "Edit nickname" area.

If you don't receive an immediate answer, we may be busy helping other users; please be patient. If the Blackboard/SIU Online helpdesk is offline, you may request assistance by filling in a Help Request form or by emailing us at In addition to help requests, you may browse the Blackboard Help Desk Blog or SIU Online Helpdesk Site for solutions to the most common problems, tutorials, and more.

Please be sure to include your network id, dawg tag, contact information (i.e. a valid email address), and a detailed message of the problem when you submit a request. If you fail to provide this information, we will not be able to process your request.

Note: Please remember to NEVER give your Social Security # or password!